Refund policy
Return & Refund Policy — Little Bethlehem
Return Window
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, your Bethlehem Build calendar must be unused, unopened, and in its original packaging. Because each calendar is a 24-day Advent experience, calendars with any doors opened, pieces removed, or seals broken cannot be returned.
Proof of purchase is required.
To start a return, please contact us at shoplittlebethlehem.shop/pages/contact. Items sent back without prior approval will not be accepted.
Return Outcomes
Approved returns are processed as store credit. This helps us keep prices fair while maintaining careful packing, quality control, and fast dispatch during the busy Christmas season.
Damaged, Defective, or Incorrect Items
If your calendar arrives damaged, has missing pieces, or is not what you ordered, please contact us within 7 days of delivery with your order number and photos. We’ll send a replacement or issue a full refund. You won’t need to pay return shipping.
Partial Refunds (Limited Circumstances)
Where a standard return or replacement can’t be completed, we may offer a partial refund as a courtesy. This may apply when:
- The item is out of stock or the seasonal edition has sold out
- The product was purchased during a promotional or limited-time sale
- Return shipping isn’t practical due to inventory or processing limitations
Partial refunds are assessed case by case and are not guaranteed.
Return Shipping
Return shipping costs are the customer’s responsibility, except for damaged, defective, or incorrect items.
Sale, Promotional & Limited-Time Items
Items purchased during flash sales, clearance events, bundle deals, or special promotions are final sale. Where applicable and at our discretion, we may offer store credit or a replacement (subject to availability). This does not affect your statutory rights.
Exchanges
We don’t process automatic exchanges. If you need a different item, request a return for store credit, then place a new order using your credit once approved.
Christmas Delivery
We recommend ordering early to allow your calendar to arrive before 1 December. While we do our best to meet holiday timelines, late arrival due to courier delays is not grounds for a return of an unopened item outside the standard policy above.
Proof of Delivery
Once tracking confirms delivery to the address provided at checkout, the order is considered fulfilled. Lost or stolen packages after confirmed delivery must be taken up directly with the courier.
UK & EU Customers (14-Day Cancellation Right)
If you’re in the UK or EU, you may cancel your order within 14 days of delivery without giving a reason. Items must be returned unopened and in original condition. Once we receive the return, you’ll be refunded to your original payment method within 14 days. This right applies in addition to, and is not limited by, the rest of this policy.
Processing Time
Once your return is received and inspected, store credit, replacements, or refunds are issued within 5–10 business days. If more than 15 business days have passed, please contact us at shoplittlebethlehem.shop/pages/contact.